/* Identidade Eleven Fragrances — verde profundo, menta, laranja; Playfair Display + Inter */
* { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --fundo: #071110;          /* quase-preto esverdeado do site */
  --painel: #0c1f1d;
  --card: #12312c;
  --card-2: #1c423e;         /* verde institucional */
  --borda: #0f262440;
  --borda-viva: #2a544d;
  --texto: #eefff6;
  --mute: #94a89d;           /* sálvia do site */
  --menta: #d7ffe9;          /* menta clara (destaques) */
  --menta-2: #cef5e0;
  --laranja: #e47f1e;        /* CTA do site */
  --vermelho: #e05252;
  --amarelo: #e0b252;
  --bolha-user: #14302b;
  --bolha-bot: #1c423e;
  --serif: "Playfair Display", Georgia, serif;
  --sans: "Inter", "Segoe UI", system-ui, sans-serif;
}
body { background: var(--fundo); color: var(--texto); font: 14px/1.55 var(--sans); height: 100vh; overflow: hidden; }
.hidden { display: none !important; }
.mutet { color: var(--mute); font-size: 12.5px; margin-bottom: 10px; }
.mono { font-family: Consolas, monospace; font-size: 12.5px; }
h2 { font-family: var(--serif); font-weight: 600; font-size: 17px; color: var(--menta); margin-bottom: 6px; letter-spacing: .2px; }

/* fila de handoff (aguardando resposta humana) */
.fila-handoff { border: 1px solid var(--borda-viva); border-radius: 10px; margin-bottom: 8px; padding: 8px; background: var(--painel); }
.fila-titulo { font-size: 12px; color: var(--menta); margin-bottom: 6px; letter-spacing: .2px; }
.fila-item { display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 6px 8px; border-radius: 8px; cursor: pointer; font-size: 12.5px; }
.fila-item:hover { background: var(--card); }
.fila-item .fila-nome { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.fila-item .fila-tempo { flex-shrink: 0; font-size: 11.5px; color: var(--mute); }
.fila-item.aguardando .fila-tempo { color: var(--amarelo); }
.fila-item.critico { background: #3d1a1a; }
.fila-item.critico .fila-tempo { color: var(--vermelho); font-weight: 700; animation: pulsar-wa 2.4s ease-in-out infinite; }

/* ticks de entrega e indicador por conversa */
.tick { margin-left: 5px; letter-spacing: -2px; color: var(--mute); }
.tick.lida { color: #6fc7ff; }
.chat-entrega { font-size: 11px; color: var(--mute); margin-top: 1px; }

/* banner de WhatsApp desconectado */
.banner-wa { background: var(--vermelho); color: #fff; text-align: center; padding: 9px 14px;
  font-size: 13.5px; font-weight: 500; letter-spacing: .2px; animation: pulsar-wa 2.4s ease-in-out infinite; }
.banner-wa strong { font-weight: 800; }
@keyframes pulsar-wa { 0%, 100% { filter: brightness(1); } 50% { filter: brightness(.82); } }

/* notificação de mensagem nova */
.nav-badge { display: inline-block; min-width: 18px; padding: 1px 6px; margin-left: 4px; border-radius: 10px;
  background: var(--vermelho); color: #fff; font-size: 10.5px; font-weight: 700; text-align: center;
  animation: pulsar-wa 2.4s ease-in-out infinite; }
.btn-som { background: transparent; border: 1px solid var(--borda-viva); border-radius: 20px; padding: 5px 11px;
  cursor: pointer; font-size: 14px; margin-right: 8px; }
.btn-som:hover { border-color: var(--menta); }
.btn-som.mudo { opacity: .45; }
.lead.nova { background: #e47f1e14; border-left: 3px solid var(--laranja); padding-left: 11px; }
.lead.nova .nome, .lead.nova .previa { color: var(--menta); font-weight: 700; }
.ponto-novo { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--laranja);
  margin-right: 6px; vertical-align: baseline; animation: pulsar-wa 2.4s ease-in-out infinite; }

/* central "precisa de mim" */
.item.clicavel { cursor: pointer; }
.item.clicavel:hover { border-color: var(--borda-viva); background: var(--card); }
.item.urgente { border-color: var(--vermelho); background: #3d1a1a; }

/* métricas — gráfico de barras */
.mt-periodo { padding: 8px 12px; border-radius: 9px; border: 1px solid var(--borda-viva); background: var(--painel); color: var(--menta-2); font-family: var(--sans); font-size: 12.5px; }
.graf { display: flex; align-items: flex-end; gap: 3px; min-height: 140px; padding-top: 6px; overflow-x: auto; }
.gcol { flex: 1; min-width: 14px; display: flex; flex-direction: column; align-items: center; justify-content: flex-end; gap: 3px; }
.gnum { font-size: 10px; color: var(--mute); min-height: 14px; }
.gbarra { width: 100%; max-width: 34px; border-radius: 4px 4px 0 0; }
.gbarra.laranja { background: var(--laranja); }
.gbarra.menta { background: #35b088; }
.gbarra.salvia { background: var(--mute); opacity: .75; }
.grot { font-size: 9.5px; color: var(--mute); min-height: 13px; white-space: nowrap; }

/* marca */
.marca-logo { font-family: var(--serif); font-weight: 700; font-size: 34px; letter-spacing: 6px; color: var(--menta); }
.marca-logo.grande { font-size: 46px; opacity: .35; }
.marca-sub { font-size: 10px; letter-spacing: 3px; color: var(--mute); margin-top: 2px; }

/* login — hero do site elevenfragrances.com */
.login { position: fixed; inset: 0; display: flex; align-items: center; justify-content: center; z-index: 50;
  background: linear-gradient(90deg, #0c1f1dee 0%, #0c1f1d99 45%, #07111055 100%), url('img/hero.jpg') center/cover no-repeat, var(--fundo); }
.login-card { background: #0c1f1dd9; border: 1px solid var(--borda-viva); border-radius: 16px; padding: 44px 40px; width: 360px; text-align: center; display: flex; flex-direction: column; gap: 14px; backdrop-filter: blur(6px); }
.login-card p { color: var(--mute); font-size: 13px; margin-top: 8px; }
.login-card input { padding: 11px 13px; border-radius: 9px; border: 1px solid var(--borda-viva); background: var(--fundo); color: var(--texto); font-family: var(--sans); }
.login-card button { padding: 11px; border-radius: 9px; border: 0; background: var(--laranja); color: #fff; font-weight: 700; cursor: pointer; font-family: var(--sans); letter-spacing: .3px; }
.login-card button:hover { filter: brightness(1.08); }
.erro { color: var(--vermelho); font-size: 13px; }

/* layout */
.painel { display: flex; flex-direction: column; height: 100vh; }
.nav { display: flex; align-items: center; gap: 4px; padding: 10px 18px; background: var(--painel); border-bottom: 1px solid var(--borda-viva); }
.brand { font-family: var(--serif); font-weight: 700; font-size: 18px; letter-spacing: 4px; color: var(--menta); margin-right: 20px; }
.brand span { font-family: var(--sans); font-weight: 400; font-size: 11px; letter-spacing: 1px; color: var(--mute); }
.navbtn { background: transparent; border: 0; color: var(--mute); padding: 8px 16px; border-radius: 20px; cursor: pointer; font-size: 13.5px; font-family: var(--sans); font-weight: 500; }
.navbtn.ativo { background: var(--card-2); color: var(--menta); }
.navbtn:hover:not(.ativo) { color: var(--texto); }
.nav-fim { margin-left: auto; }
.bot-status { font-size: 12.5px; font-weight: 600; padding: 6px 14px; border-radius: 20px; background: var(--card); border: 1px solid var(--borda-viva); }
.bot-status.on { color: #35e0a1; }
.bot-status.off { color: var(--vermelho); border-color: var(--vermelho); }

.view { flex: 1; display: flex; overflow: hidden; }

/* filtros */
.filtros { display: flex; gap: 6px; padding: 0 10px 10px; flex-wrap: wrap; }
.chip { background: transparent; border: 1px solid var(--borda-viva); color: var(--mute); font-size: 11.5px; padding: 3px 10px; border-radius: 14px; cursor: pointer; font-family: var(--sans); }
.chip.ativo { background: var(--menta); color: #0c1f1d; border-color: var(--menta); font-weight: 600; }

/* conversas */
.leads { width: 330px; border-right: 1px solid var(--borda-viva); background: var(--painel); display: flex; flex-direction: column; }
.leads > input { margin: 12px 10px 8px; padding: 9px 13px; border-radius: 9px; border: 1px solid var(--borda-viva); background: var(--card); color: var(--texto); font-family: var(--sans); }
.lista-leads { overflow-y: auto; flex: 1; }
.lead { padding: 11px 14px; border-bottom: 1px solid #12312c66; cursor: pointer; }
.lead:hover, .lead.sel { background: var(--card); }
.lead.sel { border-left: 3px solid var(--laranja); padding-left: 11px; }
.lead .topo { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.lead .nome { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 13.5px; }
.lead .hora { color: var(--mute); font-size: 11px; flex-shrink: 0; }
.lead .previa { color: var(--mute); font-size: 12px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.badge { font-size: 10.5px; padding: 2px 9px; border-radius: 10px; background: var(--card-2); color: var(--menta-2); white-space: nowrap; font-weight: 500; }
.badge.novo { background: #2b4a7a; color: #cfe3ff; }
.badge.em_atendimento { background: #1a6b4d; color: #d7ffe9; }
.badge.handoff_human { background: var(--laranja); color: #fff; }
.badge.inativo { background: #23332e; color: var(--mute); }

.chat { flex: 1; display: flex; flex-direction: column; background: var(--fundo); }
.chat-vazio { margin: auto; color: var(--mute); text-align: center; display: flex; flex-direction: column; gap: 12px; }
.chat-ativo { display: flex; flex-direction: column; height: 100%; }
.chat-header { display: flex; justify-content: space-between; align-items: center; gap: 10px; padding: 12px 18px; background: var(--painel); border-bottom: 1px solid var(--borda-viva); flex-wrap: wrap; }
.chat-nome { font-family: var(--serif); font-weight: 600; font-size: 17px; color: var(--menta); }
.chat-fone { color: var(--mute); font-size: 12px; }
.chat-acoes { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.aviso-humano { background: #e47f1e22; border-bottom: 1px solid var(--laranja); color: #ffc188; padding: 8px 18px; font-size: 12.5px; }
.mensagens { flex: 1; overflow-y: auto; padding: 20px; display: flex; flex-direction: column; gap: 8px; }
.msg { max-width: 62%; padding: 9px 13px; border-radius: 13px; white-space: pre-wrap; word-break: break-word; font-size: 13.5px; }
.msg .hora { display: block; font-size: 10.5px; color: var(--mute); margin-top: 4px; text-align: right; }
.msg.user { align-self: flex-start; background: var(--bolha-user); border: 1px solid #1c423e55; border-bottom-left-radius: 4px; }
.msg.bot { align-self: flex-end; background: var(--bolha-bot); border-bottom-right-radius: 4px; }
.msg.outro { align-self: center; background: var(--card); color: var(--mute); font-size: 12px; }
.msg.arquivada { opacity: .6; }
.separador { align-self: center; color: var(--mute); font-size: 11px; background: var(--card); padding: 3px 14px; border-radius: 12px; margin: 6px 0; letter-spacing: .5px; }

/* responder pelo painel + playground */
.barra-resposta { display: flex; gap: 10px; padding: 12px 18px; background: var(--painel); border-top: 1px solid var(--borda-viva); align-items: flex-end; }
.barra-resposta textarea { flex: 1; padding: 10px 13px; border-radius: 10px; border: 1px solid var(--borda-viva); background: var(--card); color: var(--texto); font-family: var(--sans); font-size: 13.5px; resize: none; max-height: 120px; }
.barra-resposta textarea:focus { outline: none; border-color: var(--laranja); }
.dica-resposta { padding: 10px 18px; background: var(--painel); border-top: 1px solid var(--borda-viva); color: var(--mute); font-size: 12.5px; text-align: center; }
.msg.humano { align-self: flex-end; background: #4a2f12; border: 1px solid var(--laranja); border-bottom-right-radius: 4px; }
.msg.humano .quem { display: block; font-size: 10px; color: #ffc188; letter-spacing: .5px; margin-bottom: 2px; }
.msg.pensando { align-self: flex-end; background: var(--bolha-bot); opacity: .7; font-style: italic; }
.playground { background: linear-gradient(180deg, #07111088 0%, #071110ee 30%), url('img/bambu.jpg') center/cover no-repeat, var(--fundo); }
#selVendedor { padding: 6px 9px; border-radius: 8px; border: 1px solid var(--borda-viva); background: var(--painel); color: var(--menta-2); font-family: var(--sans); font-size: 12px; max-width: 160px; }

/* cards */
.cards { flex: 1; overflow-y: auto; padding: 22px; display: grid; grid-template-columns: repeat(auto-fill, minmax(380px, 1fr)); gap: 18px; align-content: start; }
.card { background: var(--card); border: 1px solid var(--borda-viva); border-radius: 14px; padding: 20px; }
.card.largo { grid-column: 1 / -1; }
.btn { border: 0; font-weight: 600; padding: 8px 15px; border-radius: 9px; cursor: pointer; font-size: 12.5px; font-family: var(--sans); }
.btn.destaque { background: var(--laranja); color: #fff; }
.btn.destaque:hover { filter: brightness(1.08); }
.btn.claro { background: transparent; border: 1px solid var(--borda-viva); color: var(--menta-2); }
.btn.claro:hover { border-color: var(--menta); }
.btn.perigo { background: transparent; border: 1px solid var(--vermelho); color: var(--vermelho); }
.btn.mini { padding: 4px 10px; font-size: 11.5px; }
.linha-add { display: flex; gap: 8px; margin-bottom: 12px; }
.linha-add input { flex: 1; min-width: 0; padding: 8px 11px; border-radius: 9px; border: 1px solid var(--borda-viva); background: var(--painel); color: var(--texto); font-family: var(--sans); }
.lista-simples { display: flex; flex-direction: column; gap: 6px; max-height: 320px; overflow-y: auto; }
.item { display: flex; justify-content: space-between; align-items: center; gap: 10px; background: var(--painel); border: 1px solid var(--borda); border-radius: 9px; padding: 8px 13px; }
.item .info { overflow: hidden; text-overflow: ellipsis; }
.item .sub { color: var(--mute); font-size: 11.5px; }
.acoes-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.acoes-grid .btn { text-align: left; }
.acao-resultado { margin-top: 12px; padding: 10px 13px; border-radius: 9px; background: var(--painel); border: 1px solid var(--borda-viva); font-size: 12.5px; color: var(--menta-2); }

/* switch */
.switch { position: relative; display: inline-block; width: 58px; height: 30px; vertical-align: middle; }
.switch input { opacity: 0; width: 0; height: 0; }
.slider { position: absolute; inset: 0; background: #23332e; border-radius: 30px; cursor: pointer; transition: .2s; }
.slider:before { content: ""; position: absolute; height: 24px; width: 24px; left: 3px; top: 3px; background: #fff; border-radius: 50%; transition: .2s; }
.switch input:checked + .slider { background: var(--laranja); }
.switch input:checked + .slider:before { transform: translateX(28px); }
.ks-label { margin-left: 12px; font-weight: 700; font-family: var(--serif); letter-spacing: .5px; }

/* stats / funil */
.stats { display: flex; gap: 12px; margin-bottom: 12px; flex-wrap: wrap; }
.stat { background: var(--painel); border: 1px solid var(--borda-viva); border-radius: 11px; padding: 10px 18px; text-align: center; }
.stat .num { font-family: var(--serif); font-size: 22px; font-weight: 700; }
.stat .rot { color: var(--mute); font-size: 11px; letter-spacing: .3px; }
.ok { color: #35e0a1; } .ruim { color: var(--vermelho); } .medio { color: var(--amarelo); }
.funil { display: flex; gap: 14px; flex-wrap: wrap; }
.funil .stat { min-width: 130px; }

/* base de conhecimento */
.kb-topo { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; flex-wrap: wrap; margin-bottom: 12px; }
.kb-acoes { display: flex; gap: 8px; flex-wrap: wrap; }
.kb-lista { display: flex; flex-direction: column; gap: 14px; margin-top: 8px; }
.kb-pasta-titulo { font-family: var(--serif); color: var(--menta); font-size: 14.5px; letter-spacing: .5px; border-bottom: 1px solid var(--borda-viva); padding-bottom: 4px; margin-bottom: 6px; }
.kb-grupo .item { margin-bottom: 6px; }
.kb-doc-nome { font-weight: 600; font-size: 13px; }

/* CRM kanban */
.crm { flex: 1; display: flex; flex-direction: column; overflow: hidden; }
.crm-toolbar { display: flex; gap: 10px; align-items: center; padding: 14px 18px 10px; flex-wrap: wrap; }
.crm-toolbar input, .crm-toolbar select { padding: 8px 12px; border-radius: 9px; border: 1px solid var(--borda-viva); background: var(--card); color: var(--texto); font-family: var(--sans); }
.crm-toolbar input { min-width: 240px; }
.kanban { flex: 1; display: flex; gap: 14px; overflow-x: auto; padding: 6px 18px 18px; align-items: flex-start; }
.kcol { min-width: 265px; width: 265px; flex-shrink: 0; background: var(--painel); border: 1px solid var(--borda-viva); border-radius: 13px; display: flex; flex-direction: column; max-height: 100%; }
.kcol.arrastando { border-color: var(--laranja); background: #e47f1e11; }
.kcol-head { padding: 11px 14px; border-bottom: 1px solid var(--borda-viva); display: flex; justify-content: space-between; align-items: center; }
.kcol-titulo { font-family: var(--serif); font-size: 14px; color: var(--menta); letter-spacing: .4px; }
.kcol-num { background: var(--card-2); color: var(--menta-2); font-size: 11px; padding: 2px 9px; border-radius: 10px; }
.kcol-corpo { overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 8px; min-height: 60px; }
.kcard { background: var(--card); border: 1px solid var(--borda); border-radius: 10px; padding: 10px 12px; cursor: grab; }
.kcard:hover { border-color: var(--borda-viva); }
.kcard.arrasto { opacity: .4; }
.kcard .knome { font-weight: 600; font-size: 13px; margin-bottom: 2px; }
.kcard .kinfo { color: var(--mute); font-size: 11.5px; }
.kcard .krodape { display: flex; justify-content: space-between; margin-top: 6px; align-items: center; }
.kcard .kvend { font-size: 10.5px; color: var(--menta-2); background: var(--card-2); padding: 1px 8px; border-radius: 8px; }
.kcard .ktempo { font-size: 10.5px; color: var(--mute); }
.kcard .ktempo.frio { color: var(--amarelo); }
.modal-card.larga { width: 560px; max-height: 90vh; overflow-y: auto; }
.ml-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.ml-meta { font-size: 11.5px; margin-top: 4px; }

/* mobile */
.so-mobile { display: none; }
.chat-titulo { display: flex; align-items: center; gap: 10px; }
@media (max-width: 800px) {
  .so-mobile { display: inline-block; }
  .nav { overflow-x: auto; padding: 8px 10px; }
  .brand span { display: none; }
  .navbtn { padding: 7px 11px; font-size: 12.5px; white-space: nowrap; }
  .bot-status { white-space: nowrap; font-size: 11px; }
  /* empilha: lista OU conversa, nunca as duas */
  #view-conversas .leads { width: 100%; border-right: 0; }
  #view-conversas .chat { display: none; }
  #view-conversas.mostrar-chat .leads { display: none; }
  #view-conversas.mostrar-chat .chat { display: flex; }
  .msg { max-width: 85%; }
  .chat-header { padding: 10px 12px; gap: 6px; }
  .chat-acoes { gap: 6px; }
  .chat-acoes .btn { padding: 6px 10px; font-size: 11.5px; }
  #selVendedor { max-width: 110px; }
  .cards { padding: 12px; grid-template-columns: 1fr; gap: 12px; }
  .modal-card { width: calc(100vw - 32px); }
  .login-card { width: calc(100vw - 40px); max-width: 360px; padding: 32px 24px; }
  .barra-resposta { padding: 10px 12px; }
  .kcol { min-width: 240px; width: 240px; }
  .crm-toolbar input { min-width: 0; flex: 1; }
  .modal-card.larga { width: calc(100vw - 24px); }
  .ml-grid { grid-template-columns: 1fr; }
}

/* modal */
.modal { position: fixed; inset: 0; background: #05100dcc; display: flex; align-items: center; justify-content: center; z-index: 60; }
.modal-card { background: var(--card); border: 1px solid var(--borda-viva); border-radius: 14px; padding: 26px; width: 400px; display: flex; flex-direction: column; gap: 10px; }
.modal-card label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--mute); }
.modal-card input, .modal-card select, .modal-card textarea { padding: 8px 11px; border-radius: 8px; border: 1px solid var(--borda-viva); background: var(--painel); color: var(--texto); font-family: var(--sans); font-size: 13px; resize: vertical; }
.modal-acoes { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }